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Google AdWords Adds Mobile Page Call Tracking

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Google AdWords users will now be able to track the success of their campaigns in driving calls from mobile devices. The new code introduced by Google allows advertisers to get analytic data for calls placed from a mobile page.

How the On-Site Tracking Works

adwords-calls-as-conversionsGoogle advertisers can place a JavaScript code on their site that allows tracking of targeted calling behavior. The advertiser's site has to be a mobile-accessible page that allows users to place a call by clicking on a specific field.

Once the code has been added, AdWords will display analytic data on the success of each keyword, ad group, and campaign as it relates to generating calls.

As stated by John Sutton, VP of Online Marketing at Red Ventures (a company that participated in the beta program for this feature), the ability to track calls both accesses important user behavior data and opens advanced controls (such as cost-per-acquisition bidding strategies or conversion optimization).

Google has already done data tracking on calls, but only within the confines of the "click-to-call" ad extension. This new tracking is distinct, covering actions on the advertiser's web page, and the tracked customer actions don't cost the advertiser anything extra.

Setting Up Call Tracking

Adding call tracking to your site is a two-step process. You simply:

  • Get the necessary code:
    • In your AdWords account, Navigate to Reporting and Tools > Conversions > +New conversion.
    • Add the name of the campaign and select "Call" for the "Conversion location." Then hit "Save and continue."
    • Fill out the "Conversion category" and "Conversion value" fields with the best information available, then choose "I make changes to the code."
    • A new window will open and provide you with the necessary code snippet. Save this for your records.
  • Plug the code in:
    • Copy the code generated in the segment above.
    • Paste the code into the HTML of the targeted landing page. The script will need to be placed in the page element (link, image, etc.) that results in a call.
    • AdWords will automatically recognize the code and start tracking information.

Especially given the rise in mobile technology, and predictions that the majority of U.S. cell phone owners will be wielding a smartphone by the end of 2012, call optimization of this type is likely to become more valuable in the months to come.


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