More and more directory assistance (DA) is starting to morph into voice-enabled mobile (local) search. This piece in the NY Times over the weekend describes a new deal between automated voice services company Tellme Networks and Cingular Wireless for an expanded service that will offer a range of options that are much broader than current DA. Here’s a previous post about how directory assistance call volumes indicate mobile search category demand.
Here’s more discussion of voice, DA and the mobile user experience on my blog.