Customer Service in Social Media

SEW EXPERTS: SOCIAL MEDIA MARKETING
By participating the right way in social media, you can set yourself up for some great rewards. Being in the right place, at the right time, and having a plan for dealing with negative issues can be a great way to use social media channels for your business.

Blogs and Blogging 101, Part 2

SEW EXPERTS: SEM 101
One of the best ways to approach your blog posts is to put yourself in the shoes of your followers and identify a question they might have. Your assignment is to answer that question with a post.

Is Twitter Killing Other Online Activities?

SEW EXPERTS: SEM CROSSFIRE
The world may be all a-Twitter, but it seems the inordinate amount of time now spent there is costing other places traffic. Given the social aspect of Twitter, it could be a forum killer long before it becomes a serious threat to Google.

PageRank Sculpting: Welcome Back to High School Hell

SEW EXPERTS: PROMOTION & LINK BUILDING
Google's new rules affecting PageRank sculpting bring us back to high school. Instead of letting us vouch for our cool friends and disavow the geeks who want to hang out with us, Google is now punishing us for being one of the cool kids.
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Senator Leahy and Others Using New YouTube Ad Offering
The Vermont Democrat's BushTruthCommission, the Service Employees International Union, and other political and advocacy groups are early adopters of YouTube's new video overlay ads.

Moonfruit Finds Instant ROI with Twitter Campaign

Social Network to Launch for International Internet Professionals

Industry Groups Agree on Strict Guidelines for Behavioral Targeting

Execs & Accounts: Razorfish, Jumptap, TAN

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