Yahoo, MSN, & Google Fall In Customer Satisfaction Survey

The American Customer Satisfaction Index has been released and Yahoo, MSN and Google all fell in points from last year’s results. If you look at the 2nd quarter scores and scroll down to the portals and search engines section you will see the ratings. Yahoo was hit the hardest, with a drop of five-percentage points from last year. Ask.com followed with a fall of 1.4%, then MSN falling 1.3%, and then Google falling 1.2% year over year. The only gainer is AOL with a 4.2 percentage point increase year-over-year. There is more coverage on this at DMNews, Bloomberg, News.com and SeattlePI.

Related reading

On-site analytics tactics to adopt now Heatmaps, intent analysis, and more
The SEO metrics that really matter for your business
How to take advantage of the latest updates to Google Search Console
Using Python to recover SEO site traffic (Part three)