Shopping Search Engines and Consumer Trust

Shopping search engines pioneered the idea of displaying an online merchant’s reputation based on ratings provided by shoppers who actually bought products from a merchant. But how trustworthy are these reputation rankings? How do the shopping search engines prevent merchants from gaming their reviews, or other merchants slamming their competitors? In today’s SearchDay article, Shopping Search and Merchant Reputations, guest writer Shari Thurow reports on a recent Search Engine Strategies panel that focused on these issues.

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A pair of yellow cartoon hands holds the newspaper The Springfield Shopper, which bears the headline SLEEP IMPORTANT, SAY EXPERTS.
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The front page of the Simpsons newspaper Springfield Shopper, with the headline Wiccan Curse Blinds Half the Town. Underneath the subheading reads, Newspaper sales plunge 50 percent
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