SEW Experts: Using a Corporate Blog for CRM

In today’s au Natural column, “Using a Corporate Blog for CRM,” Mark Jackson examines how corporate blogging can be used for customer relationship management (CRM).

Many times, a customer will visit your Web site and look for answers or a way to share their input. If none is found, they will look elsewhere. This is your window of opportunity to nurture positive comments, or nip negative ones in the bud.

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