SEW Experts: How to Measure Customer Satisfaction with Web Analytics

In a world where more Web transactions require multiple site visits, a measurement of satisfaction can tell you the likelihood of a visitor coming back to your site when they’re ready to buy. In today’s Web Analytics and ROI column, “How to Measure Customer Satisfaction with Web Analytics,” Eric Enge looks at a new survey tool that allows you to measure customer satisfaction.

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A pair of yellow cartoon hands holds the newspaper The Springfield Shopper, which bears the headline SLEEP IMPORTANT, SAY EXPERTS.
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The front page of the Simpsons newspaper Springfield Shopper, with the headline Wiccan Curse Blinds Half the Town. Underneath the subheading reads, Newspaper sales plunge 50 percent
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