Bartz Blogs: Yahoo! Reorganizes, Customer Advocacy Group Created

It’s been rumored for a week, and now is making it official in her first post on Yodel Anecdotal: Yahoo! is reorganizing. Bartz says she wants to make things run smoother and simpler. She says the “notorious silos” are gone.

Bartz also announced the creation of a Customer Advisory group. She says she’s frustrated with how many customers call up and are angry. Bartz wants Yahoo! to do a better job of listening to customers.

This is very good to hear. Their primary competitor, Google, has always presented a customer-oriented business model. Yahoo! at times has presented themselves as “Look what we’re doing.”

I hope these goals that Bartz is pushing for with the reorganization work. It would be great to see Yahoo! emerge as a stronger competitor to Google. Competition is driven through innovation, and the beneficiaries will be the customers.

But reorganization has its not-so-pretty side. Yahoo!’s CFO Blake Jorgensen will be leaving his post once his replacement is found. Expect more exits to follow as the reorganization is implemented.

By the way, Wall Street reacted positively to the news. Yahoo! stocks went up after the announcement.

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