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  1. Android’s New Feature Paves Way for Apps Replacing Web

    Now Google is considering ways to let consumers try out new apps without downloading them in full, something that could save people time and data usage on their mobile phone plans as well as lead to more downloads, according to a person involved...

  2. How to Work When Nothing Seems to Work

    While either type of situation can be a very frustrating experience, it’s important to not assume any one person is to blame. Put all of the blame on one person or one department; don’t interpret unresponsiveness as dispassionate and uncaring

  3. Social Customer Service Secrets to Avoid Negative Search Results

    People shared the secret that when customers are happy, they keep their product longer, they spend more over time, and they share their happiness with others either in person or on social networks. Now buyers are in charge of relationships with the...

  4. Is a Proposed Twitter Algorithm the Death of "Real Time" on the Social Platform?

    That user already follows the person whose tweet they’re now seeing. The Washington Post said it’s important to read between the lines: It’s important to understand what Noto did and didn’t say. He pointed to the problem of important content...

  5. How to Solicit Feedback from Prospects and Customers

    Once I have an email address, mailing address or phone number, I'm tempted to follow up fast and hard with all the sales copy, testimonials, specs, psychological triggers to buy, etc.that would make any sane person pull out their wallet and give...

  6. Google Responds to 'Right to Be Forgotten' Questionnaire

    The individual -- i.e.whether the person in question is a public figure; We think it is important to have those debates openly and respectfully. In its opening letter, Google notes it moved quickly to comply with the ruling and acknowledges its...