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  1. Social Customer Service Secrets to Avoid Negative Search Results

    People shared the secret that when customers are happy, they keep their product longer, they spend more over time, and they share their happiness with others either in person or on social networks. Now buyers are in charge of relationships with the...

  2. Is a Proposed Twitter Algorithm the Death of "Real Time" on the Social Platform?

    That user already follows the person whose tweet they’re now seeing. The Washington Post said it’s important to read between the lines: It’s important to understand what Noto did and didn’t say. He pointed to the problem of important content...

  3. How to Solicit Feedback from Prospects and Customers

    Once I have an email address, mailing address or phone number, I'm tempted to follow up fast and hard with all the sales copy, testimonials, specs, psychological triggers to buy, etc.that would make any sane person pull out their wallet and give...

  4. Google Responds to 'Right to Be Forgotten' Questionnaire

    The individual -- i.e.whether the person in question is a public figure; We think it is important to have those debates openly and respectfully. In its opening letter, Google notes it moved quickly to comply with the ruling and acknowledges its...

  5. How to Implement an Engaging Content Marketing Plan for the Finance Industry

    Plus, no one likes to see a person or a brand talk about themselves and only share their own content all the time. Include stats on why this is important. But it need not be that way. After all, everybody needsgood and reliable information when it...