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Speech

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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Speech coaches will tell you that smiles come through when talking on the phone. Search results beware and be aware, customer service is part two of the social media revolution. The new rules of selling and customer service are here, they’re social...

  2. EU Commissioner Hints at YouTube Probe After Google Investigation

    In a speech at Chatham House in London, Almunia said he was aware of criticisms of a mooted YouTube policy on independent music and other issues, and could turn his attention to them at a later date. The European competition commissioner Joaquín...

  3. Yelp: Court Ruling on Anonymous Customer Reviews 'Could Have a Chilling Effect on Free Speech'

    This ruling could have a chilling effect on free speech in Virginia specifically and Yelp will continue to fight to protect consumers' privacy and free speech rights. This ruling also shows the need for strong state and federal legislation to...

  4. 4 Google Changes and How Online Merchants Can Adapt

    In addition to increasing search result speed, Hummingbird is designed to refine results for searches which mimic verbal speech, or conversational search. For cumulative Google algorithm changes, Moz has a handy Google algorithm change history page...