Travel Brands Walking a Social Media Tight Rope VERTICAL SEARCH As if major airlines don't have enough trouble these days, two well-known brands are in the midst of a very public online reputation management crisis.
Travel Brands Walking a Social Media Tight Rope VERTICAL SEARCH As if major airlines don't have enough trouble these days, two well-known brands are in the midst of a very public online reputation management crisis.
Related to the "new rules" and the changing face of PR, internal corporate communications must catch up to the new platform -- and fast. British Airways and Virgin Atlantic recently experienced first-hand the impact social media can have on their...
In today's vertical search marketing column, "Travel Brands Walking a Social Media Tight Rope," vertical search expert Elisabeth Osmeloski notes that we're still seeing effects of internal PR groups attempting to control the conversations, and put...
