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  1. Social Customer Service Secrets to Avoid Negative Search Results

    We do a Google search before buying from a brand — what do people really think? So now, Fabletics has a slightly tarnished page one branded search result. Set up alerts for your brand name using tools like Google Alerts, Mention, Topsy, and...

  2. Mobile Implementation Errors Cost Sites 68% of Organic Smartphone Traffic [Study]

    These errors result in a poor experience for users, and Google has said that sites that don't provide a good mobile experience may not be able to compete as well in the search results. But since responsive has been dubbed the solution of choice by...

  3. Videos Dominate Universal Search Results 65% of the Time [Study]

    The number of news sources showing in universal search results slightly decreased in 2013, and Searchmetrics said Google's Hummingbird infrastructure may have something to do with that. For more information on the results, including detailed...

  4. Google Censorship Ruling in Canada Has Worldwide Implications

    Equustek Solutions has requested that Google "remove all search results that link to the rival's more than 300 websites. While Google had no hand in encouraging use of the rival's product, search results present on Google have proven very useful to...