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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Is this a scam? Search results beware and be aware, customer service is part two of the social media revolution. The new rules of selling and customer service are here, they’re social, they’re mobile, they’re visual…and most businesses are not ready.

  2. Google Reviews Japanese Court Order Demanding Removal of Autocomplete Terms

    Other legal issues around Automcomplete/Suggest have included a "scam" suggestion in Paris (for which Google was found guilty), and lawsuit in Belgium (for which Google was found not guilty). An anonymous plaintiff claims to have lost his job and...