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Response Time

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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Less Than One Hour Response Time - There Is No Hold Button in Social Media According to a recent study, 72 percent of customers tweeting complaints to a brand expect a response time of less than an hour.

  2. How to Solicit Feedback from Prospects and Customers

    And it got close to a 0 percent response rate. Make the response email personable. So you can generate a robust feedback response by explaining how their feedback will help you. Because our customers saw the value to us in their response, many of...

  3. Google Responds to 'Right to Be Forgotten' Questionnaire

    In light of the most recent European ruling on the so-called "Right to Be Forgotten," Google issued a public, or what it called "transparent," response to a questionnaire it received from the Article 29 Working Party, an organization comprised of...

  4. How to Implement an Engaging Content Marketing Plan for the Finance Industry

    Video: Whether they are in response to frequently asked questions or how-to tutorials, videos are a great asset, especially when you want to engage those who learn visually. But if you have the time and the resources for it, jump into LinkedIn...

  5. 130 Questions to Ask When Choosing a Local Search Automation Tool

    Do you have SLAs in place for response times of reported issues? What is the average page load time for the location pages? Performing well in local search depends on many different tactics, so finding a partner with tools and technology to help...

  6. YouTube to Censor Search Results From Artists Who Rebuff New Streaming Music Service

    In response, the video search engine is flexing its Google-backed muscle, threatening to take down videos from acts like Adele, Arctic Monkeys, and Vampire Weekend if their labels won't agree to license their content to YouTube for the new music...

  7. Google Censorship Ruling in Canada Has Worldwide Implications

    The judge's response was, "well, we have to keep up with the times. The courts ruled that Google and other search engines to remove results that "appear to be inadequate, irrelevant or no longer relevant, or excessive in relation to the purpose for...

  8. Google Will Alert Searchers About 'Right to Be Forgotten' Link Removals

    Google reportedly received 12,000 completed takedown forms on the day it published its response to the ECJ's "right to be forgotten" ruling, and as of last week had racked up a total of 41,000. The Article 29 European watchdog admitted last week...

  9. China Blocks Google Ahead of Tiananmen Square 25th Anniversary

    How would you response if you began losing access to information via the Internet? This isn't the first time that China has had a hand in controlling what their citizens can access. As early as last Friday, Google reported slower levels of activity...