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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Brands that do not step up to the social media response rate in a timely manner can bet on 60 percent of those unhappy customers taking a negative action. Less Than One Hour Response Time - There Is No Hold Button in Social Media

  2. How to Solicit Feedback from Prospects and Customers

    And it got close to a 0 percent response rate. Make the response email personable. So you can generate a robust feedback response by explaining how their feedback will help you. Because our customers saw the value to us in their response, many of...

  3. Click to Call, Cross-Device Conversions Deliver AdWords Revenue Lift for 1-800-Flowers

    And the response rate was high for many categories. It’s come to be expected these days that when you’re on the go and looking for a business’s phone number in the search results, you can access that number and call it on your smartphone with just...

  4. Hit By Panda and Confused About Low-Quality Content? Run This Google Analytics Report Now

    Then you can gather data en masse, like header response codes, title tags, metadata, file size, canonical data, meta robots directives, etc. For example, bounce rate can be a telling story. If a page received 17,400 visits during the pre-Panda...

  5. Goodbye, Video Responses: YouTube Giveth and YouTube Taketh Away

    Currently video responses have a click-through rate of .0004% -- in other words, only 4 out of every 1 million users who sees a video response clicks on it. Video Response To Taylor Swift's Video "22"), so you can find these by searching for them.

  6. 3 Ways Ecommerce Websites Can Grow or Maintain Organic Search Traffic

    The wrong response to these challenges is to either give up or reduce investments in organic search. Let’s be clear, those image clicks in the past were likely not converting at a very high rate, but they may have comprised a significant volume of...

  7. Sequencing the DNA of the Perfect Comment [Study]

    They were asked to select one of four sample articles, whichever one they were most interested in reading, and given 16 comments from the selected article, one at a time, and asked to rate them on a 5-point scale against nine separate criteria...