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  1. Last-Minute SEO - Here Come the Holidays!

    If unknown (not a good idea) NEVER hire one off a freelance or site or without personal reference unless going out of business is a future goal of yours. When Labor Day comes, you get back to work relaxed and ready to start working on your site...

  2. The Community Manager’s Conflict Playbook

    Cross reference Customer Y’s story with the customer service department to understand what went wrong (who was really at fault). Cross Reference. We’re also brave warriors ready to do battle when needed — always with a cool head, a pre-defined code...