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  1. Social Customer Service Secrets to Avoid Negative Search Results

    No comment necessary. Most marketers and public relations professionals are on board with social media, but now it’s time for sales and customer service to say goodbye to old-school practices of dialing for dollars.

  2. Twitter Speak From @ to Z – Terms & Definitions

    In most cases, a change is made because simply pressing "retweet" takes away a lot of characters spaces (you're only allowed 140 remember) and that person might want to insert their own comment as opposed to keeping the whole title, etc.

  3. 12 Questions to Separate Social Media Experts From Pretenders

    Leave or comment, or connect with me directly. What is your experience with public relations? Lots of time. But it has the potential to really build your business and brand. If your waking hours are needed elsewhere and you don't have a team member...