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  1. Social Customer Service Secrets to Avoid Negative Search Results

    People shared the secret that when customers are happy, they keep their product longer, they spend more over time, and they share their happiness with others either in person or on social networks. Put some scripted processes in place for your...

  2. Twitter Speak From @ to Z – Terms & Definitions

    This symbol is called a hashtag and it can actually be used on other social networks like Facebook. In other words, this isn't a private tweet. This is a private message that you can send someone on Twitter—only the two of you can see the message.

  3. 5 New Website Vulnerabilities Straight from Black Hat & DEF CON

    Your advertising networks are likely to be one of your biggest security holes on your website. Most of the advertising networks, even the biggest, let either JavaScript or JavaScript source files to be downloaded into the big security hole on your...