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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Buffer calls their customer service team Happiness Heroes, a title that sends a clear message to the customer that their mission to make them happy. More of your customers may be talking about you on social but that doesn’t necessarily mean they’re...

  2. Effective Storytelling for Brands: How to Drive Discovery & Engagement

    More and more relevant content came to them in the form of shared links in email, posts on message boards, Likes on Facebook, tweets on Twitter, pins on Pinterest, etc. More than 90 percent of the sharing that happens does so through email, SMS...

  3. Twitter Speak From @ to Z – Terms & Definitions

    This is a private message that you can send someone on Twitter—only the two of you can see the message. You can also reply to a direct message (which is private), but when people refer to a "reply" they're typically talking about replying on a...

  4. Weekly Rundown: Lost Google Image Search Traffic, Facebook Search Ads & More

    Google will now mute your microphone if you’re typing during a Google+ Hangout – The Next WebWhen you get muted, Google will put up a message saying, "Sounds like you're typing so we muted your mic. For Google’s Founders, What’s Cooler Than a...

  5. Make the Most of Your Social Media Interactions: 9 Tips

    If you have something meaningful to say to some of your social media connections send them a direct or private message. You might also text some friends, post a Facebook message asking for suggestions, or run a Google search to find reviews.

  6. Unruly Launches Tool to Predict ‘Shareability’ of Video Ads

    With Nielsen finding that 92 percent of consumers trust peer recommendations (Global Trust in Advertising Survey) and research from McKinsey stating that “a high-impact recommendation from a trusted friend conveying a relevant message is up to 50...

  7. Search and Social Marketing Olympians Compete for ROI Gold at SES London

    And the message is being brought to us live and direct from Google's very own Digital Marketing Evangelist, Avinash Kaushik. Arrange business meetings, social gatherings, private lunches, and receive alerts for every session you need to attend and...

  8. Renewed Calls for Privacy Law Following Facebook FTC Settlement

    The settlement "sends a strong message throughout the world and throughout cyberspace," said FTC Chairman Jon Liebowitz. From now on, if Facebook intends to make private data available publicly or to third parties, it must alert users "clearly and...

  9. MagiCubes.com Uses YouTube Private Videos to Turn Straw into Gold

    You have to have a tailored message, but it doesn’t have to be a Hollywood produced video.iMovie and Final Cut Pro have helped reduce fear factor of producing a video. MagiCubes.com is using Private Videos on YouTube to enable clients to preview 3D...