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  1. Social Customer Service Secrets to Avoid Negative Search Results

    All businesses are selling something and as David Meerman Scott reminds us in his latest book The New Rules of Sales and Service: It’s the buying habits that are changing. Put some scripted processes in place for your customer service department to...

  2. New Data Mining Tool Will Let You Make Your Own Private Search Engine

    Once an index is built, users can start mining email addresses, phone number and other keywords straight from search result pages. In my book, that is a technology waste. The brainchild of Dr. Edel Garcia, the Minerazzi project aims to allow anyone...

  3. 4 SEM Trends & Takeaways From Covario INFLECTIONPoint 2013

    He showed a slide depicting a woman holding a toddler in one arm while talking on the phone in front of an open laptop as a dog jumped up on her. In an fantastically fun and informative keynote, Jeff Ma, the man behind the MIT blackjack team that...

  4. Google Catalogs Design Tips: How to Best Showcase Your Products

    The dimensions of a publishers’ printed catalog may be influenced by factors such as postal rates, the cost of storing boxes of catalogs at the fulfillment center, printing costs or even the impression the business wishes to make (a luxury...

  5. Search Marketing & the Fine Art of Nexting

    The Youtube video of a Time Square street fight recorded on a phone camera surprised me, but the truncated title (“Fiance Drops 3 Disrespectful Fools Who Assaulte…”) got me curious enough to start watching.

  6. Mobile Search iPhone Dance-Off: Google vs. Bing vs. Yahoo vs. Wolfram|Alpha

    Recently, PCWorld had a mobile search face off between the search apps on Android, so it’s only fitting that the iPhone follows behind with one too – taking a look at features like multitasking, copy paste, voice search, making consistent phone...

  7. Funny Flirting with Siri; The Apple of My iPhone

    Ordinarily, it is extremely annoying when someone constantly wants to borrow your phone, but in the case of Siri on the iPhone 4S we had struck upon a potentially limitless source of amusement. All the questions and replies have been mocked up into...