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  1. Social Customer Service Secrets to Avoid Negative Search Results

    People shared the secret that when customers are happy, they keep their product longer, they spend more over time, and they share their happiness with others either in person or on social networks. We research someone online before agreeing to a...

  2. Local SEO & Listing Management: A Blueprint for Multi-Location Brand Success

    Linking your map listings to local URLs, managing your NAP (name, address, phone number) in the "local ecosystem" through data aggregators, and managing your local presence on social networks ensures a consistent data fidelity process for ranking...

  3. Twitter Speak From @ to Z – Terms & Definitions

    This symbol is called a hashtag and it can actually be used on other social networks like Facebook. This works great if you're reading articles online all morning and don't want to tweet everything at once, but don't want to have to remember to go...