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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Nothing good will come of getting into a heated and threaded discussion with a customer on social media. We research someone online before agreeing to a first date — is he a deadbeat? The membership-based online retailer has done an unbelievable...

  2. Kiss Your Ads Goodbye: How Net Neutrality May Impact Content & Advertising

    One could argue that the discussion around Net Neutrality has been designed to be so boring and complex that ordinary consumers and entrepreneurs tune it out. Net neutrality has been the topic of hot debate and discussion for years.