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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Put some scripted processes in place for your customer service department to transition a complaint originating in social media to a phone call or private chat as quickly as possible. We research someone online before agreeing to a first date — is...

  2. The World Welcomes 2014 on Twitter, Reveals Usage Patterns

    Twitter is becoming the de facto universal online chat room where people actually have short conversations on (see percentage of RTs in tweets). While religious events, like Christmas, Rosh Hashanah, or Ramadan have a time-zone importance (they are...

  3. Microsoft Opens Online Scroogled Merchandise Store

    Or Google Chat? Their Scroogled campaign, targets Google for what they see as privacy related issues with Gmail, Chrome, the Google apps store, paid advertising and more. The campaign has been both web-based and on television, but they have now...

  4. Gaining Publicity With Social Talk Shows: Google+ Hangouts and Twitter Chats

    Let's not forget the potential media opportunities for hosting a Twitter Chat, your chat can get publicity in online and offline publication. While TwitterChats are nothing new to social media aficionados with the first industry chat originating in...

  5. Is Google Sucking the Life Out of Your Identity? Are They Alone?

    Soldiers and family members can video-chat, companies can collaborate and experts can render much needed assistance, all without geographic constraints. Put that together with the network of acquaintances and inter-entity relationships connected to...

  6. International Expansion: Break Down Barriers With Google+ Hangouts

    With Skype, chatting with more than one person at once requires a subscription, but you can chat with up to 10 people for free when you join a Google+ Hangout. If everyone has a camera or a webcam on their computer, then everyone involved in the...

  7. Weekly Rundown: Lost Google Image Search Traffic, Facebook Search Ads & More

    Play Services Is Getting Real-Time And Turn-Based Multiplayer, Invitations, In-Game Chat, Lobbies, Leaderboards, And Achievements! Google search manipulation starves some websites of traffic – PCWorldHarvard Business School associate professor Ben...

  8. Inside the SES New York 2013 Expo Hall: Networking, Pinball & Swag

    spurring casual chat into informal business meetings. At Linkdex, couches and tables invited visitors and customers to relax and chat, a feature that was repeated often in the SES Expo Hall. Bing Ads had a light and welcoming booth with...