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Negative Online Reviews

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  1. Court Rules Yelp May Demand Money for Adding and Removing Reviews

    Your business is located automatically using public records available online. The owners of the Santa Barbara, Calif.based Cats and Dogs animal hospital reported what now seems like a bad joke or a tired gag: a Yelp representative offered to sell...

  2. Social Customer Service Secrets to Avoid Negative Search Results

    We research someone online before agreeing to a first date — is he a deadbeat? The membership-based online retailer has done an unbelievable job at creating an army of brand advocates through loyalty programs and offering custom outfits based on...

  3. PPC Management Operations: The Ultimate Guide

    If you have a tight budget, you can save a little money by only running when you know your audience is online, for example, during the week for some B2B businesses. Negative Keyword Management The simplest and easiest way to avoid wasted money is...

  4. Yelp: Court Ruling on Anonymous Customer Reviews 'Could Have a Chilling Effect on Free Speech'

    The order follows a lawsuit filed by a firm called Hadeed Carpet Cleaning, which suspected that some of the reviews placed online about it were made up. In its complaint, Hadeed alleged that it tried to match the negative reviews with its customer...

  5. Google Penguin Got You Down? Work on Customer Service

    The importance of online reviews has been well covered. Slow responses can lead to negative reviews, which 25 percent of consumers have posted. Eighty-six percent of consumers have ended a business relationship with a company due to a negative...

  6. Ripoff Report Launches Verified, a New Program to Shield Businesses From Negative Reviews

    It wasn't until we made both companies understand that they would face a big business defamation lawsuit if they posted negative info about us online, they agreed not to post. But until then, businesses have very limited choices in protecting their...

  7. Yahoo Launches Localworks, a Listing Management Tool for Small Business

    Yahoo has announced the release of Localworks, a product that it says will help small businesses recapture sales they may be losing due to incorrect or outdated online listings. The new product, which Yahoo is launching in connection with location...