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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Speech coaches will tell you that smiles come through when talking on the phone. Put some scripted processes in place for your customer service department to transition a complaint originating in social media to a phone call or private chat as...

  2. Panda Has a Smartphone – Here Are 7 Things You Can Do to Test It Now

    Instead, you may need to pull out your phone with a 4- to 5-inch screen. You can choose a specific crawler to view how your pages are rendered via desktop, smartphone, and feature phone. There are some clients I have that see more than 50 percent...

  3. The NSA Has a Hush-Hush Google-Like Search Engine

    The news website reports that the system is capable of handling 2 to 5 billion new records every day, and makes sense of email, phone call, fax, Internet, and text message metadata. It can also share location information culled from mobile phones.

  4. How FREE Website Call Conversion Tracking From Google Will Benefit You

    With mobile devices growing in popularity, more conversions happen over the phone versus online. s=gaw), the visitor will see a different phone number. Google can now dynamically change the phone number based on the campaigns or keyword used.

  5. Why Brands Should Provide Content Based on Users, Not Just Their Mobile Device

    Think calling a phone number, getting directions, scheduling an appointment, finding hours of operation, or placing an order, and so on. Because on-the-go users expect quick information, we're seeing the rise of dedicated mobile websites that...