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  1. Social Customer Service Secrets to Avoid Negative Search Results

    More of your customers may be talking about you on social but that doesn’t necessarily mean they’re extremely social-savvy and making sure you get the message. The new rules of selling and customer service are here, they’re social, they’re mobile...

  2. Is a Proposed Twitter Algorithm the Death of "Real Time" on the Social Platform?

    An algorithm would mean brands would likely have to pay to have their real-time tweets distributed to a certain number of people, Heindl said, even if it’s just $25. At the Citi Global Technology Conference in New York, Twitter’s chief financial...