You might not think customer service is part of your brand effort, but in a world where Heather can tell millions of people about her Maytag, you might want to think differently about that," he noted.
Consumers don't start out knowing they want a HLR5667W (specific Maytag dishwasher). Yokel today announced the beta release of its local shopping search engine. Yokel is run by Scott Randall, former CEO of FairMarket, and Don Zeresky, former VP of...
Both Buick and Maytag outperforming the web search leader suggests there is still significant room for improvement in what the ACSI calls the "e-business" sector. A respected customer satisfaction index reports that users are happier with news and...
