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  1. Social Customer Service Secrets to Avoid Negative Search Results

    In social media, make it a point to keep that happy tone in the writing, taking advantage of the emojis when appropriate to help carry across the love. They send customers who have booked a trip a link to 27 Things to Do Before Leaving Home.

  2. How to Solicit Feedback from Prospects and Customers

    And even customers who love us can become complacent about their experience once they get used to it. If you'll just hit 'Reply,' I'd love to hear from you. The email with a link to our survey explained that they could really help us improve our...

  3. Search Engine Optimization Companies: Break Google's Rules to Get Top Rankings?

    The good news is that it appears Google isn't giving them much "love" lately: An example link (from a French site) for MainStreetHost (from September, 2013 – this isn't something they did "back in the day," this is current stuff):