Last year, Google's customer satisfaction score was three points higher than Bing's," stated Larry Freed, CEO of ForeSee Results. In the 2011 American Customer Satisfaction Index (ACSI) (conducted by ForeSee Results), Bing saw a strong rise is...
While Google does a great job in search, which is what they do, but [consumers” are seeing Google the same as three years ago," said Larry Freed, president and CEO of ForeSee Results. Freed said Google's word-of-mouth marketing earned the search...
Search is, in many ways, second choice for most users," said Larry Freed, chief executive officer of ForeSee Results, which sponsored portions of the ACSI poll. According to a just released memo (PDF) from the U.S.government's Office of Management...
