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  1. Google Won't Pause New Privacy Policy - Should They Have To?

    In the letter to Article 29 Working Party chairman Jacob Kohnstamm, Google’s Global Privacy Counsel Peter Fleischer notes they have not changed their approach to privacy and that they “met with many of your counterparts in other countries in the...

  2. Google Forced to Release WikiLeaks Volunteer's Gmail Info

    The court order pertained to the emails of WikiLeaks volunteer Jacob Appelbaum (pictured at right) and span a period back to November 1, 2009. So just who is Jacob Appelbaum? Google and Sonic.net, a small Internet service provider, have been forced...

  3. Social CRM: Mainstream Practices vs. Essential Requirements

    Several organizations are getting involved with social in one way or another. They start with listening, then establish some engagement strategies and community management practices, and occasionally develop some corporate website integration.

  4. Visualizing the Social CRM Process

    We looked at social customer relationship management (CRM) from a high-level conceptual view in "Interactions with Transactions: Understanding Social CRM. Now let's walk through a potential social CRM process, so that you can visually see what we...

  5. Interactions With Transactions: Understanding Social CRM

    I'm a recovering search engine optimizer. I used to work at an agency where I helped lead search strategies for Fortune 500 companies (clients such as Adobe, Salesforce, Conde Nast, and SanDisk) and eventually started my own SEO consulting practice.