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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Search results beware and be aware, customer service is part two of the social media revolution. The new rules of selling and customer service are here, they’re social, they’re mobile, they’re visual…and most businesses are not ready.

  2. Mobile Now Exceeds PC: The Biggest Shift Since the Internet Began

    Today, most recognize the Internet as a vital foundation for everything from operations to marketing and sales to logistics, CRM, and customer service. Mobile is preferred over the PC for executives conducting research during and after office hours...

  3. Yahoo Retires Less Popular Products to Make Room for New Innovation

    Yahoo first announced its upcoming changes earlier this year and eliminated products such as Newlook Service, Research Reports, and Bookmarks.yahoo.com in April and May. The Toolbar is still available for Firefox and Internet Explorer at toolbar...

  4. Yandex's Sibir Reverse Image Search Technology is Pure Awesome

    Once a user has had the opportunity to utilize the service, it ends up being a necessary tool when uploading or selecting photos via the Internet. Through and through Yandex has developed an amazing service with Sibir, has surpassed others in the...

  5. Kiss Your Ads Goodbye: How Net Neutrality May Impact Content & Advertising

    Proposed rules would require that ISPs (Internet Service Providers) treat all Internet traffic – even that of competitors – equally. Internet Would No Longer Offer Level Playing Field On May 15, the Federal Communications Commission (FCC) voted in...

  6. 'Let Me Google That For You' Bill Introduced to U.S. Senate

    During the two readings of the bill, the Senate concluded that, "No federal agency should use taxpayer dollars to purchase a report from the National Technical Information Service that is available through the Internet for free.

  7. 15 Ways to Avoid Reputation Roadkill @ClickZ Live #czlny

    In a nutshell, Beal defined online reputation management as "an effort to increase the number of positive Internet discussions, while limiting the damage of any negative ones. If you have amazing products, put in effort to build great service, you...

  8. Twitter is Blocked in Turkey, Google’s Public DNS Helps Users Regain Access

    Initially, Turkish internet service providers (ISPs) were simply redirecting traffic to a government webpage by forcing the DNS servers, which send to the correct IP addresses for the site they are trying to access, to redirect away from Twitter's...