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  1. 8 Lessons Learned From Owning a Search Agency for 15 Years

    But, back then people thought you just had to be on the Internet or WORLD WIDE WEB to make millions. I tried to focus on culture and a cool working environment, but I lost track of which clients were eating up everyone’s time and which ones were...

  2. Social Customer Service Secrets to Avoid Negative Search Results

    As a means to minimize the chances of exploding a can of bad publicity worms over the Internet, take complaints offline as quickly as possible. If you think about it, everyone is selling, whether you’re a search marketer, yoga studio, doctor...

  3. SES Atlanta is Just 3 Weeks Away: Learn Top SEO & Paid Search Tactics, Tips & Tools

    Whilst we know it's important to understand the basics, we will also be covering more advanced tips, tools, and techniques to appeal to the more experienced Internet marketer. LC: Duane Forrester's keynote is going to be really thought-provoking...

  4. Task Analysis: The Key UX Design Step Everyone Skips

    For instance, Proflowers is one of the most successful ecommerce sites on the Internet and it doesn't have a shopping cart. After 25 years of user experience (UX) consulting, I can easily state that pretty much everyone skips the critical step that...