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Heroes

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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Buffer calls their customer service team Happiness Heroes, a title that sends a clear message to the customer that their mission to make them happy. The new rules of selling and customer service are here, they’re social, they’re mobile, they’re...

  2. Optimizing Search and Digital Marketing With Multi-Channel Attribution Modeling [#CZLSF]

    Turn heroes into action heroes While attending ClickZ Live San Francisco’s session on "Optimizing Search and Digital Marketing With Multi-Channel Attribution Modeling" by Crispin Sheridan, I had a good opportunity to provide our SEW readers with...

  3. Facebook Memology 2011: Megan Fox, Rihanna, lms

    Stereo Hearts – Gym Class Heroes featuring Adam Levine While the top search lists from AOL, Bing, and Ask.com shed light on the topics people were looking for, Facebook’s data gives us insight into the issues and media users actually cared about...

  4. Are the Brains of Search Engine Marketing and Search Engine Optimization Sartorially Challenged?

    He is one of 25 online marketing experts featured in "Online Marketing Heroes" published by Wiley. The Boston Globe has just published it's list of "The 25 most stylish Bostonians" and I'm not on it. And I'm starting to think that I may owe SEM...