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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Speech coaches will tell you that smiles come through when talking on the phone. Put some scripted processes in place for your customer service department to transition a complaint originating in social media to a phone call or private chat as...

  2. Panda Has a Smartphone – Here Are 7 Things You Can Do to Test It Now

    Instead, you may need to pull out your phone with a 4- to 5-inch screen. You can choose a specific crawler to view how your pages are rendered via desktop, smartphone, and feature phone. The big takeaway here is that you now understand how much...

  3. The NSA Has a Hush-Hush Google-Like Search Engine

    The news website reports that the system is capable of handling 2 to 5 billion new records every day, and makes sense of email, phone call, fax, Internet, and text message metadata. The United States National Security Agency (NSA) has its own...

  4. How FREE Website Call Conversion Tracking From Google Will Benefit You

    Google can now dynamically change the phone number based on the campaigns or keyword used. If a large percentage of your website sales happen over the phone, this is a huge announcement by Google to offer FREE call conversion tracking.

  5. Want to Increase Your CTR by Nearly 50%? Consider Search Refinements

    In the case of my friend shopping for a Mercedes SUV, his click on the dealer's ad landed him on a complicated inventory search page that included nine search fields and required his personal contact information, including phone number, just to...