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  1. How to Solicit Feedback from Prospects and Customers

    And develop a red-flag system that triggers personalized responses. I spent 20 minutes in voicemail hell waiting for customer service. Other times, their experience with our product or service is satisfactory, but they can think of lots of ways it...

  2. Facebook F8 Wrapup: Timeline, Ticker, GraphRank for Users & Marketers

    GraphRank isn’t a global score, but a personalized view of you and your friends’ tastes. This type of data, collected at such a personalized level, is a marketer’s dream. They have spent the last few years building a service that is fair tot he...