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  1. What’s the Deal With Links From M.Biz? Should You Disavow?

    But, I will give you my thoughts and also some information that Google employees have stated that support those thoughts. Several times a week I get an email from a site owner who is asking whether they should disavow links to their site that come...

  2. Social Customer Service Secrets to Avoid Negative Search Results

    They want to recruit happy employees to keep hotel guests happy. Search results beware and be aware, customer service is part two of the social media revolution. The new rules of selling and customer service are here, they’re social, they’re mobile...

  3. 8 Free Must-Attend Networking Events at ClickZ Live San Francisco

    On August 12, learn with Google in this dedicated all-day “classroom” with four sessions hosted by Google and featuring its employees. The promise of a great digital marketing event is not just learning, but also networking with peers, making new...

  4. 5 Key Takeaways From a Successful Social Media Campaign Built on Human Connection

    The personal engagement of employees in executing the campaign was vital to the authenticity of the campaign. While the ATM, or Automated Thanking Machine, addressed long-time customers by name and thanked them for their loyalty with very personal...