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Different Approach Social Crm

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  1. Interactions With Transactions: Understanding Social CRM

    Social CRM means different things to different people. How is Social CRM Different than Social Media? So, how did I get involved with social customer relationship management (CRM) and Enterprise 2.0 (basically customer, partner, and employee...

  2. Search Engine Algorithms & Research

    CRM Knowledge Base Apr 13 2005 4:48PM GMT Ask Jeeves' focus on the structure of data is unique and differentiates its approach from other engines, he said. By breaking down the web into different communities of information, Ask Jeeves can rely on...