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Delivering Happiness

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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Buffer calls their customer service team Happiness Heroes, a title that sends a clear message to the customer that their mission to make them happy. People shared the secret that when customers are happy, they keep their product longer, they spend...

  2. 22 Facebook PR Secrets Every Community Manager Should Know

    Delivering Happiness on Facebook Social PR lessons to be learned for Facebook community managers and brands can come from some not so recent, but not so distant Internet entrepreneurs like Zappos CEO Tony Hsieh, author of the book “Delivering...