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  1. Schedule Optimization for SES San Jose

    Customer Satisfaction with Search Engines, ClickZ AOL Search Lunch(RSVP required) pm-2:45pm Personalization, User Data & SearchNEW! Back in January, I predicted that it would be one of the four conferences that "will shape the search engine...

  2. News Sites Beat Search Engines in Customer Satisfaction

    A respected customer satisfaction index reports that users are happier with news and information sites than search engines or portals -- and predicts the demise of several laggards. The University of Michigan's American Customer Satisfaction Index...