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  1. Ford Retains Confidence in Facebook Ads as GM Quits

    Do existing customers spend more after connecting to a Facebook Brand page? While General Motors may halt Facebook advertising, according to a Wall Street Journal story today, Ford has a different attitude toward paid promotions on the social site.

  2. Optimizing to Lifetime Value of Customers to Maximize SEM Performance

    Spend some time with your CRM department to make sure you understand the different customer segments, and most importantly which segments correlate to your most valuable customers. They probably have already identified what the best customers look...

  3. Take Attribution for a Test Drive Using a Secondary Profile

    If signups from one channel tend to lead to higher value customers, you may want to give more value to those sign ups to see if you’re able bring in more valuable customers. Similarly, if customers from email specials are more likely to return an...