One famous example of this was a video of a Comcast technician sleeping on a customer's couch that was put up on YouTube. This open channel allows consumers to air complaints, and get responses directly from Frank, or others in the customer service...
Here's an example -- a video of a Comcast technician sleeping on a customer's couch. Poor customer service or an inferior product will get exposed for all to see. The general notion of a tech sleeping on the couch is troublesome for Comcast, as are...
The video posted on YouTube of, you guessed it -- a Comcast technician who fell asleep on a customer's couch during a service call -- has gotten 320,967 views as of this posting. Between footage of the sleeping technician, the customer interspersed...
