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  1. Social Customer Service Secrets to Avoid Negative Search Results

    As a means to minimize the chances of exploding a can of bad publicity worms over the Internet, take complaints offline as quickly as possible. Take Complaints and Issues Offline as Quickly as Possible for a Resolution - or Else

  2. How to Solicit Feedback from Prospects and Customers

    The complaints are less of a problem than the vast well of silence that characterizes most of our prospects and customers. We hear the complaints, sometimes. My wife and I are just waking up in a small bed and breakfast in Chimney Rock, North...

  3. EU Commissioner Hints at YouTube Probe After Google Investigation

    We don't want to waste the Commission's resources on complaints that are not related to antitrust or are used as tools in commercial disputes," he said. The European competition commissioner Joaquín Almunia has suggested that when he completes his...

  4. Google Will Alert Searchers About 'Right to Be Forgotten' Link Removals

    For example, a Google search for 'Adele MP3' shows that it has removed a number of results from that page after receiving complaints under the US Digital Millennium Copyright Act," The Guardian noted.

  5. Ripoff Report Launches Verified, a New Program to Shield Businesses From Negative Reviews

    RipoffReport, which is one of the most popular review sites for posting customer complaints, has recently launched a program called "Ripoff Report Verified," that acts like an insurance policy that protects you from negative reviews being posted.

  6. Google: No Plans for Glass Facial Recognition Apps (At This Time)

    In the face of increasing complaints and worries the firm made a Google+ post in which it denied plans for facial recognition apps. Google has told the world that it will not approve any facial recognition software for Glass until it's had time to...

  7. Will Google's Proposed Search Fixes End EU Antitrust Case?

    Google has been barraged with legal complaints over the years. Google has submitted proposals to address European Union (EU) concerns that the company, which owns a dominating 90 percent of the search market in Europe, is guilty of discriminating...