SEO News

Complaint

RSS
  1. Social Customer Service Secrets to Avoid Negative Search Results

    Put some scripted processes in place for your customer service department to transition a complaint originating in social media to a phone call or private chat as quickly as possible. Search results beware and be aware, customer service is part two...

  2. EU Commissioner Hints at YouTube Probe After Google Investigation

    The firm could face any number of investigations, and Almunia said that it may be best to work on each complaint independently. The European competition commissioner Joaquín Almunia has suggested that when he completes his antitrust investigation...

  3. Google Faces New Mobile Search Monopoly Antitrust Lawsuit

    The complaint argued that given its placement of its own apps on Android smartphones - such as Google Play and Search - through its Mobile Application Distribution Agreements (MADA), it is stifling competition in the market.

  4. Yelp: Court Ruling on Anonymous Customer Reviews 'Could Have a Chilling Effect on Free Speech'

    In its complaint, Hadeed alleged that it tried to match the negative reviews with its customer database but could find no record that the negative reviewers were actually Hadeed customers. Hadeed's complaint further alleged that the negative...

  5. Scroogled Rises: Microsoft Back on Attack as Google Faces New Antitrust Complaint

    The attack ads coincide with another European antitrust complaint orchestrated by Microsoft relating to Google's Android software. Fairsearch Europe, which describes itself as "organization united to promote economic growth, innovation and choice...

  6. Social Media ROI: 14 Formulas to Measure Social Media Benefits

    Positive Sentiment / Complaint Count Measuring social media ROI can be a daunting task, but not impossible. Check out these handy formulas for calculating tangible social media benefits – advertising, content, leads,research, support, sales, and more!