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Companies Technology Social Crm

  1. 130 Questions to Ask When Choosing a Local Search Automation Tool

    What about forms from Salesforce or other customer relationship management (CRM) platforms? Performing well in local search depends on many different tactics, so finding a partner with tools and technology to help you manage them all is critical...

  2. Social CRM: Mainstream Practices vs. Essential Requirements

    In many cases, mainstream social customer relationship management (social CRM) practices are missing out on the essentials. We've talked about some of the differences between social media and social CRM in the past (here, here, and here).

  3. Interactions With Transactions: Understanding Social CRM

    Social CRM didn't come about because of technology, but as a result of cultural and behavioral shifts, technology simply allowed customers to have a much louder voice. Social CRM is a philosophy and a business strategy, supported by a technology...