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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Put some scripted processes in place for your customer service department to transition a complaint originating in social media to a phone call or private chat as quickly as possible. Search results beware and be aware, customer service is part two...

  2. 8 Free Must-Attend Networking Events at ClickZ Live San Francisco

    Open to all attendees, including Networking+ pass holders, learn and chat directly with Google in the Learn with Google track. Around 5 p.m.at the close of Day 1, there’s always tons to chat about. This is one of the reasons ClickZ Live places such...

  3. Doodle 4 Google 2014 Winner Invents Water Purifier to Make the World a Better Place

    In paradise, I could play with dragons, ramp with leopards, and chat with fairies.It would be the best day ever when I could finally live in a mystical, dreamy realm. Eleven-year-old Audrey Zhang of New York is the winner of the seventh annual U.S.

  4. The World Welcomes 2014 on Twitter, Reveals Usage Patterns

    Twitter is becoming the de facto universal online chat room where people actually have short conversations on (see percentage of RTs in tweets). While religious events, like Christmas, Rosh Hashanah, or Ramadan have a time-zone importance (they are...

  5. Microsoft Opens Online Scroogled Merchandise Store

    Or Google Chat? Their Scroogled campaign, targets Google for what they see as privacy related issues with Gmail, Chrome, the Google apps store, paid advertising and more. The campaign has been both web-based and on television, but they have now...

  6. Gaining Publicity With Social Talk Shows: Google+ Hangouts and Twitter Chats

    While TwitterChats are nothing new to social media aficionados with the first industry chat originating in 2008, #journchat. Tweets of Wisdom: Understand thy Chat Environment Let's not forget the potential media opportunities for hosting a Twitter...