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  1. 10 Vital Steps to Building Social Influence

    Cultivating and managing a potential field of more than 300 million registered voters would require a CRM initiative of mammoth scale. You may not have millions to invest, but there are plenty of customer relationship management tools available to...

  2. Visualizing the Social CRM Process

    We looked at social customer relationship management (CRM) from a high-level conceptual view in "Interactions with Transactions: Understanding Social CRM. Now let's walk through a potential social CRM process, so that you can visually see what we...

  3. Search Engine Algorithms & Research

    CRM Knowledge Base Apr 13 2005 4:48PM GMT The Search Engine Algorithm and Research panel featured Rahul Lahiri, Vice President of Product Management and Search Technology at Ask Jeeves, Mike Grehan, CEO of Smart Interactive (recently acquired by...