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  1. Social Customer Service Secrets to Avoid Negative Search Results

    Brands that do not step up to the social media response rate in a timely manner can bet on 60 percent of those unhappy customers taking a negative action. People shared the secret that when customers are happy, they keep their product longer, they...

  2. 5 New Website Vulnerabilities Straight from Black Hat & DEF CON

    Your best bet, if you handle critical data is to get a good security professional to review your site and suggest best practices for site monitoring and best risk management. Your advertising networks are likely to be one of your biggest security...

  3. Social TV Grows Up: Communities and Advertisers Flock

    Compared to the other products, it’s still in its infancy, but you can bet Tunerfish won’t be going away anytime soon – especially with Comcast backing. As production companies and networks team up with technology providers, we will see TVs start...