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American Express

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  1. Social Retail: Finding, Engaging & Cultivating Today’s Connected Consumer

    Social customers will tell an average of 42 people about a good customer experience, and will tell an average of 53 people about a bad customer experience (Source: 2012 American Express Global Customer Service Barometer)

  2. Undoing SEO Damage Caused by Global Reputation Management Disasters

    He apologized, showed sincerity, and he encouraged customers to express their concerns on Facebook. For example, Nissan’s “Moco” which was launched in Latin American markets failed to take off because nobody really wanted to drive a  “booger” car...

  3. 5 Facebook Timeline Brand Page User Insights and Tips for Marketers [Study]

    They examined six different implementations of Timeline for brands, using American Express, Pizza Hut, Manchester United, Gap, Coldplay and Coca-Cola as examples. Users find some elements confusing, such as unexpanded apps and the “See More” breaks...

  4. SOPA Explained: Why It’s Bad for the Web & How to #StopSOPA

    In exchange for this, such legislation would engender censorship that will simultaneously be circumvented by deliberate infringers while hampering innocent parties’ right and ability to communicate and express themselves online.

  5. Facebook Acquires Gowalla, Tests Negative Feedback Feature, Expands in NYC

    Diageo, Walmart, and American Express are just a few of the big names that deepened their marketing relationships with Facebook during the past year. Gowalla co-founder Josh Williams revealed the deal in a post on the company's official blog.

  6. Facebook Offers Small Businesses $50 in Advertising Credits

    Facebook recently partnered with American Express OPEN (the company’s small business division) to give cardholders Facebook advertising credits as a potential points reward. American Express gave an extra back-scratch by giving those cardholders...