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  1. The Community Manager’s Conflict Playbook

    Assemble your screen caps and any follow-up engagement with Customer X or other brand-fans into a cohesive case study and circulate it among your team so everyone’s up to speed and in the loop. Community managers are beautiful people — calculating...

  2. Avoid These 3 Common Mistakes in Digital Media Data Analysis

    To test your attribution theory and be aware of how retargeting might influence your results, adjust the number of impressions, frequency caps and other parameters and closely monitor and/or control for external impacts on search.