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  1. Social Media ROI: 14 Formulas to Measure Social Media Benefits

    American Customer Satisfaction Index (ACSI) Measuring social media ROI can be a daunting task, but not impossible. Check out these handy formulas for calculating tangible social media benefits – advertising, content, leads,research, support, sales...

  2. Customer Satisfaction with Search Engines

    That's according to the annual e-business report released by ForeSee Results and the University of Michigan's American Customer Satisfaction Index (ACSI). The e-business sector experienced a 1.7 percent dip to an overall score of 75.2 on ACSI's 100...

  3. Yahoo Virtually Tied With Google On Customer Satisfaction

    I've looked through the ACSI site to see if the different classifications are an issue, but I've had no luck. You can find the actual data from the ACSI here. Postscript 2: ACSI tells me "figures are comparable across categories and that the same...

  4. Search Mandatory On All U.S. Government Web Sites by End of '05

    Search is, in many ways, second choice for most users," said Larry Freed, chief executive officer of ForeSee Results, which sponsored portions of the ACSI poll. According to a just released memo (PDF) from the U.S.government's Office of Management...

  5. The Search Engine Report September 3, 2002 - Number 70

    News Sites Beat Search Engines in Customer Satisfaction SearchDay, August 20, 2002 http://searchenginewatch.com/searchday/02/sd0820-acsi.html By Danny Sullivan Editor, Search Engine Watch http://searchenginewatch.com/ Copyright (c) 2002 INT Media...

  6. News Sites Beat Search Engines in Customer Satisfaction

    ACSI Commentary by Professor Claes Fornell http://www.theacsi.org/scores_commentaries/commentaries/Q2_02_comm.htm Analysis of the ACSI scores, with commentary on the implications and future trends suggested by the findings.